Refund policy

Return and Cancellation Policy

Right of Withdrawal
In our store, you have the right to cancel your order within fourteen days after receiving the goods without providing any reason. This applies to all items purchased on our website.

To exercise your right of withdrawal, you must inform us (Divitas, Email: info@divitas.ch) of your decision to withdraw from this contract with an unequivocal statement (e.g., by mail or email).

Return Policy for Defective Products
If you find defects in the products you received, we offer you the option to send the goods for repair or receive a replacement. Please contact us in advance via info@divitas.ch to clarify the details and discuss the next steps.

Please note that we generally do not accept returns for non-defective products. However, if you receive an exception from us, we will inform you of the specific conditions.

Notes
Please do not return the goods without prior contact. We reserve the right not to accept returns that are made without our prior approval.

To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in its original packaging.